Refund and Cancellation Policy

1. Refund Policy

1. If you experience an issue with our service, please contact our support team first. If the issue cannot be resolved, you may request a refund within the applicable refund period. Refund requests submitted after the applicable period will not be considered.
2. Refund eligibility depends on the specific product or service purchased and the conditions stated at the time of purchase.
3. No refunds will be issued for domain names such as .COM, .NET, .ORG, domain registration or renewal fees, domain transfer fees, SSL certificates, business or enterprise email services, Google Workspace, licenses, or other products and services supplied through third-party providers. These products are non-refundable once purchased or provisioned.
4. Refund requests based on dissatisfaction with products or services that were not included in the purchased package will not be considered.
5. Any voluntarily added account credit may only be used to purchase or renew services. Account credit cannot be withdrawn or converted into cash.
6. VPS and dedicated server services are non-refundable unless otherwise explicitly stated in the applicable service agreement or offer.
7. Payment gateway fees, transaction charges, setup fees, migration fees, custom development or software installation fees, control panel fees, software licenses, and other third-party charges are non-refundable.
8. Products or services purchased under special promotions, discounted offers, introductory offers, or promotional packages may be non-refundable where the applicable offer states so.

2. Cancellation Policy

1. Customers may request cancellation of eligible services through the available support or account management channels.
2. Cancellation of a service does not automatically guarantee a refund. Refund eligibility will be determined according to this policy and the terms applicable to the purchased service.
3. No refunds apply to service renewal payments unless otherwise explicitly stated.
4. If an account is suspended or terminated because of abuse, fraud, policy violations, or any action directly or indirectly caused by the customer, no refund will be issued for the affected services.
5. If a customer cancels a service because of circumstances outside the control of Own V Registrar, including third-party network issues, registry restrictions, upstream provider problems, force majeure events, or similar circumstances, the cancellation will not automatically qualify for a refund.
6. Cancellation requests submitted after a service has already been provisioned, renewed, or substantially used may not qualify for a refund.

3. Refund Request Process

To request a refund, customers should contact Own V Registrar support with their account information, invoice or order details, and a clear explanation of the reason for the request.

Our support team may review the service history and circumstances before determining whether the request meets the applicable refund requirements.

4. Non-Refundable Products & Services

5. Abuse & Policy Violations

Violation of our Terms & Conditions, Acceptable Use Policy, or other service policies may result in immediate suspension or termination of an account. Services terminated because of abuse, fraud, illegal activity, phishing, spam, malware, hacking, or other policy violations are not eligible for refunds.

6. Service Availability

Service interruptions caused by scheduled maintenance, emergency maintenance, third-party providers, internet infrastructure, data center issues, force majeure events, customer actions, software vulnerabilities, or circumstances beyond the reasonable control of Own V Registrar do not automatically qualify for a refund.

7. Final Clause

Own V Registrar reserves the right to review, approve, deny, or modify refund requests based on the circumstances of each case and the applicable service terms. Any attempt to abuse the refund system or violate these policies may result in suspension or termination of the customer's account.

8. Policy Updates

Own V Registrar may update this Refund & Cancellation Policy from time to time. Any changes will be published on our website, and continued use of our services after an update constitutes acceptance of the revised policy.

Last Updated: September 6, 2026